Frequently Asked Questions

Expert support for your premium audio journey.

What shipping methods are available for high-end audio equipment?

We use specialized, fully insured couriers for all electronics to ensure your equipment arrives in perfect condition. Standard and express options are available at checkout.

Do you offer professional installation services?

Yes, Kronos AV offers bespoke installation services for complex home cinema and Hi-Fi systems. Please contact our technical team to schedule a consultation.

What is your return policy for opened electronics?

We offer a 14-day return period for most items. Please note that products must be returned in their original packaging with all accessories; a restocking fee may apply to opened units.

Are all products covered by a manufacturer warranty?

Absolutely. Every product we sell is 100% genuine and comes with a full manufacturer's warranty, which typically ranges from 1 to 5 years depending on the brand.

Can I trade in my old Hi-Fi equipment?

We do offer a trade-in program for select premium brands. Provide us with the details of your current gear, and we can provide a valuation toward your next purchase.

Do you provide international shipping?

Yes, we ship to many countries worldwide. Please be aware that international customers are responsible for any local import duties and taxes upon arrival.