Returns & Exchanges

At Kronos AV, we want you to be completely satisfied with your high-fidelity audio equipment, which is why we offer a 14-day return window for most items in their original condition. Please ensure all packaging, accessories, and documentation are included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully repackage your items in their original manufacturer's box, ensuring all cables, manuals, and protective inserts are securely in place to prevent transit damage.

• 3.
  Shipping and Tracking

  Affix the provided RMA label to the exterior of the box and ship the package back to our service center using a tracked and insured courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the condition and functionality of the returned electronics, your refund or store credit will be processed within 5 to 7 business days.